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"Second time staying at the Hilton Tulum. The staff is great. Daniel took great care of us at the pool and Dani from the entertainment team gave us so fun at the pool. Also had the opportunity to take a spin class in the pool. That was not on my bingo card for 2026 but so much fun. Food is always a struggle as there was no buffet offered at night, all restaurants require a reservation and the food is not it. Also there is an increase in wildlife on the property that was not there 4 years ago....

"Hotel was everything and more. Resort staff was very helpful and courteous. Rooms were clean and beautiful and food and drinks were amazing"

"We enjoyed our stay, thought the food and the overall aesthetic of the resort were top-notch. Aiden and Alfred helped us immensely with our day to day reservations, the restaurant staff were all incredibly kind and the nightly entertainment options were wonderful. We would recommend this property to others and agreed that we would consider coming back another time. However we were both very disappointed that we were not able to enjoy the beach/ocean at all and that we were not informed...

"Amazing trip. Amazing location. Amazing food."

"Rooms were amazing, staff was amazing and helpful, food was good, however, there weren’t too many options on their buffet style. The hotel supposedly offered kayaking, however, this was not true. Other than that, the stay was nice."

"Overall, it was a wonderful experience for us. Of course, there were a few challenges along the way, but we came here fully aware of what to expect, so nothing really caught us by surprise. What impressed me most was the effort the resort has made for its guests, it almost feels as if they built the hotel right on top of the ocean. Because of that, I find it a bit unfair to focus too much on minor inconveniences. The staff were consistently friendly, welcoming, and eager to help whenever...

"Poca variedad de comida y bebedas"

"This place was very tranquil and peaceful—- loved it. Staff was very hospitable and gracious for your presence. Food was delicious and drinks did not disappoint."

"The facility was not accommodating to handicapped customers. There was no room service and I had to ask permission to bring food to my room for my mother who could not walk from the lobby to the restaurant. There was no wheelchair available for her. The air conditioning did not work that well. The staff was friendly and they did all they could. However I do believe there was a lot of miscommunication."

"We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!"

"Personal de meseros barmans te atienden horrible, se enojan si les pides algo, se desaparecen hasta 20 minutos, nos niegan el servicio y tuercen la boca cuando les pides algo. Nunca se pudo encontrar reservacion para ningún restaurante, y las bebidas son de muy mala calidad"

"Beautiful place, plenty of activities, only thing you need to inform guest of another housekeeper coming later in the day after 9pm the guest should be asked if service is needed no be surprised by someone coming into the while in bed"

"We had an amazing experience at Nomade. The staff were all so friendly and attentive. The food served at their restaurants are all delicious, the drinks are well made. The parh to your room is surrounded by nature, and all very private. The daily yoga is so peaceful, and our favorite experience was definitely the Temazcal ritual! We highly recommend this hotel!"

"Very great experience"

"Best experience, I had an amazing room, the guy at the front desk gave me a better room wen I didnt like my first room .. honestly this place is a dream tree house love the bath tubs, loved everything about tulum including this place"

"The property and amenities were amazing and the service was top notch. Be prepared to spend some money in Tulum though. Nothing is cheap"

"Great service great experience"

"This hotel was absolutely beautiful. Amazing staff ready and willing to help plan excursions, rent bikes/scooters, and their Partnering transportation service (5 stars as well). The food at the restaurant was delicious, every inch of the property was just peaceful and serene like being in your own world. Very zen! A great way to unplug from the noise of the world (no tvs) and unwind. Loved our stay. And cant wait to visit again."

"I stayed in this hotel for 7 days. The room and setting were good and the customer service was excellent, they always answered my questions and helped me when I needed it, room service always answered right away and the food was in my room in minutes. They assisted with every question about recommendations and hotel amenities. There’s a couple things that I would like to highlight, a hold of $150 for each day of your stay is made on your card which was not disclosed anywhere before we...