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"My husband and I loved our stay here! The property was stunning, clean and well kept. I was worried about not having direct beach access but the shuttle service to their own private beach club was seamless and readily available. There are lots of large pools to choose from as well. The food was outstanding, especially for an all inclusive resort. There are lots of restaurant options and surprisingly, our meal at the French restaurant was our favorite!"

"2nd trip, was wonderful!"

"Pocas opciones en alimentación, siempre el mismo menú, muchas restricciones en área de piscina y snacks, limpieza de habitación aceptable. Pésima experiencia en restaurante Mexicano, mala atención, deficiente el servicio al cliente. Caso contrario en el restaurante Italiano. Personal en área de buffet fue muy amable."

"Extremely Disappointing Stay – Multiple Serious Issues Unfortunately, our stay at this resort was extremely disappointing. We experienced numerous problems throughout our vacation, many of which were not properly addressed despite repeatedly bringing them to staff and management. These issues significantly affected our ability to enjoy what was supposed to be a relaxing vacation. Room and Maintenance Issues • The telephone in our room did not work for several days. We had to ask about it...

"Property is beautiful in the jungle-esk area. The property has opportunities to go between all their properties. Breakfast was always amazing!!"

"The Aircon in the rooms did not blow cold. The food was mediocre. Getting a reservation for the “speciality” restaurants was impossible even though there were always many empty tables. Disappointing."

"Super clean and cozy"

"Staff and food were amazing. Specially Gregory the entertainment manager. 10/10"

"This hotel is perfect, relaxing vibe, the cenote is amazing, the staff is so humble and attentive, excellent service, food was delicious. Definitely would recommend this hotel."

"The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty."