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"My husband and I loved our stay here! The property was stunning, clean and well kept. I was worried about not having direct beach access but the shuttle service to their own private beach club was seamless and readily available. There are lots of large pools to choose from as well. The food was outstanding, especially for an all inclusive resort. There are lots of restaurant options and surprisingly, our meal at the French restaurant was our favorite!"

"Good"

"The hotel is about 70% closed. Many of the amenities are unusable. The hotel it self is amazing! Not sure how much longer they will be in business, probably 60% of the place in Tulum have closed their doors. Really sad to see. But if you have a chance to stay here, take the risk! We stayed in room 37 and it was amazing short of the no WiFi or cell service. Room was big roomy, and even though I read reviews of no ac or hot water, that was not the case in our stay. 37 shares a pool of that level...

"Really appreciated Juan's guidance and suggestions on excursions. And Vivian who is part of the activities personnel did a great job with her talk on turtles. However, i do think some other staff need improved training on protecting the turtles from guests who should not be using flashlights at night looking for turtles. I reported another guest for doing this and nothing was done about it."

"Amazing staff"

"The Aircon in the rooms did not blow cold. The food was mediocre. Getting a reservation for the “speciality” restaurants was impossible even though there were always many empty tables. Disappointing."

"Staff and food were amazing. Specially Gregory the entertainment manager. 10/10"

"The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty."

"This hotel is perfect, relaxing vibe, the cenote is amazing, the staff is so humble and attentive, excellent service, food was delicious. Definitely would recommend this hotel."