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"The property is not on the beach. Its a 20 to 30 minute shuttle drive to the beach club. I was very surprised when the staff informed me that the property was only 3yrs old, the pool plaster is chipping, the air conditioning doesn’t work in many common areas, restaurants. For the money we spent, it was not up to Secrets Standards. We have been to other Secrets resorts and this one does not meet the standard"

"Excellent experience, highly recommended!!"

"Excelente hotel para relajarse"

"The WiFi connection in the rooms can be a whole lot better"

"The Staff was amazing and super helpful. Alfonso in the World Cafe was amazing and remebered our names and preferences from the first day we met. Luisa in the preferred club was super helpful with multiple requests we had and made us feel very welcome."

"Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable."

"There was not much food options. We opted for A la Carta and we were advise that no reservation was required however when we reach at the restaurant they advise us that they now required reservation and was roll out the day after we checked in. They mentioned advise was sent but we didn't receive any notification on the app nor email"

"This property was so good that we going back in 2 months"

"The hotel is beautiful, our room was right outside the pool and beach. Sea sargassum is a big problem in summer months, if they would have cleaned a little bit, the beach is beautiful. Staff is friendly, restaurant on site is very convenient. Highly recommended this budget friendly hotel."

"Came to Copal for a relaxing vacation with my husband and we got just that. It was clean , quiet , and near so many local restaurants and shops . The room we had gave luxe jungle vibes . We will be back"

"If you want to shower in mold this is the place for you."